u.trust LAN Crypt for Windows

• What is u.trust LAN Crypt?
  • Data protection with u.trust LAN Crypt
  • SafeGuard Enterprise: File encryption migration
• Encryption
  • Transparent encryption
    • Access to encrypted data
    • Integration of u.trust LAN Crypt 2Go
    • Rename or move a folder
    • Explicit decryption of files
    • Delete encrypted files
    • Files and folders excluded from encryption
    • Persistent encryption
      • Persistent encryption vs. encryption rule
      • Persistent encryption vs. ignore path rule
      • Persistent encryption vs. exclude path rule
    • Limitations on persistent encryption
      • Files that are supposed to remain plain are encrypted
      • Files are not encrypted
    • Client API and encryption tags for DLP products
  • Deactivating / activating transparent encryption
  • Transparent encryption and file-compression tools
  • Initial encryption and explicit encryption
    • The initial encryption wizard
      • Performing initial encryption
      • Verifying encryption state
      • Decrypting files
    • Initial encryption in unattended mode
• Policies
  • Login and access with a u.trust LAN Crypt Cloud account.
  • Loading the policies
    • u.trust LAN Crypt default behavior
    • Behavior defined by Security Officers
  • Logon to u.trust LAN Crypt
• User application
  • User menu
  • The Client-Status dialog
  • Explorer extensions
    • Menu options for folders
    • Menu options for individual files
    • Encryption information
• Terminal server
  • Installation in a terminal server environment
  • Restrictions
• Installation and upgrade
  • Unattended installation
  • Components to install
  • Command line syntax
    • Optional parameters
  • Removing u.trust LAN Crypt Client
• Technical Support
• Legal notice

What is u.trust LAN Crypt?

With transparent file encryption, u.trust LAN Crypt enables the exchange of confidential data within authorization groups in small, medium and large organizations. u.trust LAN Crypt works without user interaction. It supports the role of a Security Officer (SO), who can restrict the access rights to files encrypted with u.trust LAN Crypt. A Master Security Officer (MSO) has the right to manage u.trust LAN Crypt or to delegate authorizations. In this way, a hierarchy of Security Officers can be set up that can meet the security requirements in any company.

With version 4.0.0 of u.trust LAN Crypt, a modern and future-proof mini filter technology was implemented for the first time for the encryption function. As of version 4.1.0, u.trust LAN Crypt Client no longer contains a legacy filter driver.

Note

• When installing u.trust LAN Crypt from version 4.1.0, the new and more modern mini filter driver is automatically installed.Switching to the previous legacy file filter driver is no longer supported with this version.

Encrypted files do not need to be assigned to individual users. Any user who has the required key can work with an encrypted file. This allows administrators to create logical user groups that can share access and work with encrypted files. This process can be compared to a kind of key bunch as used in daily life. u.trust LAN Crypt equips users and user groups with a key ring, whose individual keys can be used for different folders or files.

Each time a user moves a file to an encrypted folder, the file is encrypted on that user’s computer. If another user in the same privilege group reads the file from the folder, it is transferred in encrypted form. The file is only decrypted on the recipient’s computer. The user can edit it there. Before the file is transferred back to the encrypted folder, it is encrypted again.

Unauthorized users may be able to access these encrypted files (only from workstations without u.trust LAN Crypt), but without the corresponding u.trust LAN Crypt authorization they will only see their encrypted content. This way the file always remains protected, even if no access protection is defined in the file system itself, the network is attacked or the employees do not follow the security guidelines of the organization.

Data protection with u.trust LAN Crypt

u.trust LAN Crypt guarantees that sensitive files can be stored encrypted on file servers and workstations. Likewise, the transmission in networks (LAN or WAN) is protected, as the encryption and decryption are carried out in the main memory of the user’s workstation. On the workstations, all encryptions and decryptions are transparent and largely without user interaction. No special security software needs to be installed on the file server itself.

A Security Officer can define different access rights for folders and files. These rights are summarized in encryption profiles for the users. Encryption profiles are distributed to users via the u.trust LAN Crypt Cloud. Policies contain all rules, access rights, and keys required for transparent encryption.

u.trust LAN Crypt allows you to divide users into different permission groups. You don’t need to worry about encryption or key exchange. You only need to be able to log in to your u.trust LAN Crypt Cloud account so that files can be transparently encrypted or decrypted as soon as they are opened or closed. All organizational forms can be mapped - from a LAN model where users are centrally administered to a distributed model where users only use notebooks.

Note

• Even in normal operation, Windows often swaps parts of the working memory to the hard disk. In some cases, for example in the event of a crash or so-called “blue screens”, the entire memory content can even be written to the hard disk. As a result, sensitive information that is otherwise only available in main memory (such as the contents of open documents) could be stored in a file on the hard disk. Hard disk encryption (such as BitLocker or Utimaco DiskEncrypt) ensures that the content of this often-sensitive data is stored on the hard disk in encrypted form in any case and is thus optimally protected against spying. For this reason, the use of hard disk encryption is recommended as an important basic protection and as a useful addition when using u.trust LAN Crypt.

SafeGuard Enterprise: File encryption migration

SafeGuard Enterprise is a security suite from Sophos, consisting of several modules. Data Exchange (DX), Cloud Storage (CS), and File Encryption (FE) all provide file-level encryption. However, the entire software suite is being discontinued, putting users at risk of losing access to their encrypted documents. Migrating from one security product to another can be a hassle and an added risk, especially if the process involves decrypting the data. However, this is not the case when migrating to u.trust LAN Crypt.

u.trust LAN Crypt and Sophos SafeGuard Enterprise are fully compatible. They share the same technical foundation and file-encryption subsystem. Consequently, files encrypted in SafeGuard Enterprise are fully compatible with and can be read natively by u.trust LAN Crypt. The encryption keys are specific to each installation, and only those need to be migrated.

Step 1: Export Keys from SafeGuard Enterprise

The keys used to encrypt files are unique for each SafeGuard Enterprise installation. Sophos provides a simple tool that allows for easy export of all encryption keys used in SafeGuard Enterprise for encrypting files. All keys are conveniently copied into a single package.

Step 2: Import Keys to u.trust LAN Crypt

The keys, now available in a separate package, can easily be imported into any existing u.trust LAN Crypt system. Once imported, the u.trust LAN Crypt installation has all it needs to access files that have been encrypted with SafeGuard Enterprise.

Step 3: Update Policy / Assign Keys

Assign the newly imported keys to all users who need access to files encrypted by SafeGuard Enterprise. These keys enable users to read files that have been encrypted by any SafeGuard file encryption module in the past. This also applies to files that have been encrypted by SafeGuard Enterprise after the key import.

Step 4: Access Safeguard Enterprise Files

The u.trust LAN Crypt client shares its technical foundation with SafeGuard Enterprise. Once the keys have been deployed to the client, it can read all files that have been encrypted with any of the SafeGuard Enterprise file encryption modules – DX, CS, FS. There’s no need to decrypt a single file. No matter how long ago a file was encrypted, u.trust LAN Crypt can read it.

Full file-level compatibility allows for smooth migration. Even if parts of the company still use SafeGuard Enterprise, all encrypted files they create can be read by anyone who has already migrated to u.trust LAN Crypt.

Note

• If you have installed SafeGuard Enterprise and plan to migrate to u.trust LAN Crypt, please contact the u.trust LAN Crypt support. Further information is available at https://utimaco.com/file-encryption-migration-five-easy-steps-safeguard-enterprise.

Encryption

Transparent encryption

For the user, transparent encryption means that all data stored in encrypted form (in encrypted folders or drives) is automatically decrypted in main memory as soon as it is opened by an application (such as Office). When the file is saved, it is automatically re-encrypted. Transparent encryption covers all file operations. Because all processes run in the background, users don’t notice when they work with encrypted files.

Note

• u.trust LAN Crypt cannot encrypt files, for which NTFS compression or EFS encryption is used under the NTFS file system of Windows. However, the wizard for initial encryption offers the possibility to decompress or decrypt NTFS-compressed and/or EFS-encrypted files during initial encryption, if an encryption rule exists. The files are then encrypted by u.trust LAN Crypt according to the encryption rules. Whether the user has the possibility to decompress NTFS-compressed files or to decrypt EFS-encrypted files, if necessary, must be determined by the Security Officer in advance.

Encryption does not depend on folders, but only on encryption rules. The encryption works as follows:

• All files for which an encryption rule exists are automatically encrypted.

• When files are moved or copied to an encrypted folder, they are encrypted according to the encryption rule defined for that folder. The Security Officer can define several encryption rules for different file types or file names located in the same folder via the u.trust LAN Crypt Administration. For example, you can encrypt Word files with a different rule than Excel files, even though both files are located in the same folder.

• When you rename encrypted files, they remain encrypted (unless another encryption rule or no encryption rule exists for the new file name or extension).

• If a user copies or moves encrypted files to a location where the previous encryption rule no longer applies, they are automatically decrypted.

Note

• This does not apply if a user moves files to another folder within the same network share. In this case, the files remain encrypted, even if no encryption rule exists.

• If the Security Officer or System Administrator has enabled the Persistent Encryption feature via the u.trust LAN Crypt Group Policy (GPO), encrypted files remain encrypted even if they are moved or copied to another folder or location for which no encryption rule exists (e.g., on an USB stick).

• If a user copies or moves encrypted files to a location that has an encryption rule, the files are first decrypted and then encrypted using the other key defined for that location.

Access to encrypted data

If there is no key and no Encryption Rule in a user’s encryption policy for a specific folder, the user is not allowed to access the encrypted files in that folder. The user is not allowed to read, copy, move, rename, delete, etc. any encrypted file in that folder.

If the user has the key with which the files are encrypted, he can open them even if his encryption profile for that location or folder does not include an encryption rule.

Integration of u.trust LAN Crypt 2Go

Files that have been password encrypted by u.trust LAN Crypt 2Go can be opened and edited with u.trust LAN Crypt for Windows since version 4.2.0. This requires that the required key exists within the user’s encryption policy.

After viewing or editing the file, it can still be freely encrypted and decrypted with the same key by u.trust LAN Crypt 2Go and all other u.trust LAN Crypt applications that support u.trust LAN Crypt 2Go or password-based encryption and decryption.

Rename or move a folder

For performance reasons u.trust LAN Crypt does not change the encryption status when moving whole folders within a drive via Windows Explorer. This means that no encryption, un-encryption or re-encryption occurs when moving a whole folder.

If the files in such folders were encrypted, they will remain encrypted under the new folder name or in the new location. If the user has the corresponding key, he can work with these files as usual.

The behavior is different when moving files or folders to another partition or to USB storage devices for which no encryption rule has been set. If the u.trust LAN Crypt feature Persistent Encryption is not activated, the files will be decrypted when moved to such media. If the Security Officer or the System Administrator has activated Persistent Encryption for the clients, the files remain encrypted.

Secure move

u.trust LAN Crypt supports the secure moving of files and folders. When moving files through u.trust LAN Crypt, the files are encrypted, decrypted or re-encrypted at the new location according to the applicable encryption rules. Afterwards the source files are securely deleted.

This function is available via the entry u.trust LAN Crypt -> Secure move in the Windows Explorer context menu of u.trust LAN Crypt. Via a dialog you can then select where the files should be moved to.

Explicit decryption of files

To decrypt a file, you only need to copy or move it to a folder without encryption rules. The file is then automatically decrypted.

Prerequisites:

• a corresponding encryption profile is loaded

• the user has the required key

• the active encryption profile does not contain an encryption rule for the new location

• Persistent Encryption is not active

Note

• u.trust LAN Crypt can also encrypt offline folders in Windows. However, problems can occur in connection with virus scanners. More detailed information about known problems with virus scanners can be found in the version information of the u.trust LAN Crypt Client.

Delete encrypted files

When your encryption rule is loaded, you can delete any encrypted file for which you have a key.

Note

• Actually, deleting files is about moving the files to the Windows Recycle Bin. To ensure the highest security standard, the files encrypted with u.trust LAN Crypt remain encrypted even in the recycle bin. No key is necessary to empty the recycle bin.

Files and folders excluded from encryption

The following files and folders are automatically excluded from encryption, even if an encryption rule has been defined for them:

• Files in the u.trust LAN Crypt installation folder

• Files in the Program Files and Program Files (x86) folders

• Files in the Windows installation folder

• Files in the Windows.old folder

• Policy Cache

The location is specified in the u.trust LAN Crypt Administration and is displayed in the Profile tab of the dialog Status.

• Root directory of the system drive. Subfolders are not excluded.

• Indexed Locations (search-ms).

• Files in folders which are defined in u.trust LAN Crypt with an exclude or ignore rule.

Persistent encryption

For u.trust LAN Crypt a Security Officer or System Administrator can configure the Persistent Encryption. Files are normally only encrypted if they are subject to an encryption rule.

For example, if a user copies an encrypted file to a folder for which no encryption rule is defined, the file is decrypted in the destination folder. However, if Persistent Encryption is enabled, files remain encrypted even if they are moved or copied to another location for which no encryption rule is defined.

If Persistent Encryption is deactivated, files are decrypted if they are copied or moved to a location for which there is no encryption rule. In this way, files can be decrypted, e.g., to be sent as an email attachment. However, it would be better to leave Persistent Encryption enabled and instead copy such files to a folder that has an ignore or exception rule. In this way, the protective function of Persistent Encryption could continue to be maintained and at the same time there could be a storage location in which users could explicitly decrypt files, for example to send them as e-mails.

The following rules apply to Persistent Encryption:

• The u.trust LAN Crypt driver only keeps the name of the file without any path information. Only this name can be used for comparison and therefore will only catch situations where the name of the source and the target file is identical. If the file is renamed during the copy operation, the resulting file is considered to be a ‘different’ file and thus not subject to the Persistent Encryption.

• When a user saves an encrypted file with Save As in a location not covered by an encryption rule, the file will be stored decrypted.

• Information about files is kept for a limited time only. If the operation takes too long (more than 15 seconds), the newly created file is considered to be a different, independent file and thus not subject to the Persistent Encryption.

Persistent encryption vs. encryption rule

Persistent Encryption ensures that an encrypted file retains its encryption state, i.e., the original encryption key. This works well with Persistent Encryption if the file is copied or moved to a folder without an encryption rule. However, if the file is copied or moved to a location that has a different encryption rule, that encryption rule takes precedence over Persistent Encryption. The file is then converted according to the encryption rule for that location, using the encryption algorithm (for example, AES) and key defined for that location.

Persistent encryption vs. ignore path rule

An Ignore path rule overrides Persistent Encryption. This means that encrypted files that are copied to a folder with an applicable Ignore path are decrypted.

An Ignore path rule is primarily used for files that are accessed very frequently, and for files that do not have a particular reason to be encrypted. This improves system performance.

Persistent encryption vs. exclude path rule

An Exclude path rule overrides Persistent Encryption. This means encrypted files that are copied to a folder with an applicable Exclude path are decrypted.

Limitations on persistent encryption

Persistent Encryption has some limitations.

Files that are supposed to remain plain are encrypted

Unencrypted files are copied to multiple locations with and without applying encryption rules.

• If an unencrypted file is copied to several locations at the same time, with one location having an encryption rule applied, all copies of that file might be encrypted too.

• If an unencrypted file is copied to an encrypted location the file is added to the encryption tool’s internal list. When a second copy of the file is created, the encryption tool finds the file name in its list and also encrypts the second copy.

Create a file with the same name after accessing an encrypted file

• If an encrypted file is opened (accessed) and a new file with the same name is created shortly afterwards, the newly created file is encrypted with the same key as the first file.

• This only applies if the same application / thread is used for reading the encrypted file as well as creating the new one.

For example: In Windows Explorer right-click in a folder with an encryption rule and click New -> Text document. Immediately right-click in a folder without an encryption rule and click New -> Text document. The second file is also encrypted.

Files are not encrypted

Multiple copies of a file are created

• If copies of an encrypted file are created in the same folder as the original file, these copies are not encrypted. Since the created copies have different file names (for example doc.txt vs. docCopy.txt) the matching of the file name fails and therefore they are not encrypted by Persistent Encryption.

Client API and encryption tags for DLP products

If a Data Loss Prevention (DLP) product identifies data that needs to be encrypted, it can use the u.trust LAN Crypt Client API to encrypt these files. In u.trust LAN Crypt Administration (see Admin help), you can define different encryption tags that specify the u.trust LAN Crypt key to be used. The Client API can use these predefined encryption tags in order to apply special keys for different content. For example, the encryption tag \<CONFIDENTIAL\> to encrypt all files that are categorized as confidential by your DLP product.

Deactivating / activating transparent encryption

If transparent encryption is deactivated in the u.trust LAN Crypt User menu, files that are accessed after deactivation of transparent encryption are no longer encrypted and decrypted automatically. Newly-generated files also remain unencrypted, even if the user’s encryption profile includes an encryption rule for them.

Note

• The settings, which functions or elements can be selected via the user menu, can be set by the Security Officer or System Administrator via the u.trust LAN Crypt Group Policy (GPO). This way the client can be configured in such a way that the user cannot deactivate the transparent encryption.

In comparison, disabling Persistent Encryption causes encrypted files to be decrypted when they are copied / moved to a location or folder where no encryption rule exists. The rule-based automatic encryption and decryption function for folders and files (see Transparent Encryption) remains in effect when you deactivate Persistent Encryption. The configuration of the Persistent Encryption is also done by the Security Officer or System Administrator via a u.trust LAN Crypt Group Policy (GPO).

If you have the Persistent Encryption feature enabled, encrypted files remain encrypted even if they are copied or moved to a location or folder without an encryption rule. If you use Persistent Encryption , it is not necessary to disable transparent encryption before copying encrypted files to another location. Persistent Encryption ensures that files remain encrypted even if they are accidentally moved to another folder or if the user forgets to disable encryption before moving or copying. You must restart your computer for any changes made to the Persistent Encryption (enabled or disabled) to take effect.

Note

• If Persistent Encryption is enabled and a user moves or copies a file to a folder to which an Ignore or Exclude rule applies, this will result in the file being decrypted. Also note that changing the Persistent Encryption setting requires a restart of the client computer. The previously defined setting remains valid until the computer is restarted.

Transparent encryption and file-compression tools

File-compression tools open files, read the file contents and compress it. If transparent decryption / encryption is enabled, file-compression tools will receive the decrypted files and the files will be compressed. The files in the resulting archive are no longer encrypted. If the archive is stored in a directory for which no encryption rule exists, all stored files are decrypted.

If Persistent Encryption is enabled, the files will not be compressed in encrypted form. However, the archive file itself remains encrypted and can only be read by a user who has the necessary key. A prerequisite for this is, however, that archive files are also subject to an encryption rule.

However, if you also want to use compression programs to pack encrypted files into an archive file, transparent encryption must be disabled before using such programs. This procedure is usually only necessary if no encryption rule exists for the archive file to be created.

However, if such an encryption rule exists, the files within the created archive file would be unencrypted, but the archive file itself would be encrypted according to the encryption rule defined for this purpose, and thus securely protected against unauthorized access.

Another way to ensure that files are packed into an archive file in encrypted form is to define compression programs as an unhandled application. If necessary, this can be configured by the Security Officer (MSO / SO) or System Administrator via the u.trust LAN Crypt Group Policy (GPO).

Initial encryption and explicit encryption

After u.trust LAN Crypt has been installed, you need to perform initial encryption process. During this process, all files are encrypted using the loaded encryption profile. This initial encryption can be performed using:

• the u.trust LAN Crypt system tray icon, see User application

• u.trust LAN Crypt Explorer extensions, see Explorer extensions

• the lcinit.exe tool, which also supports Unattended mode, see Initial encryption in Unattended mode

In addition to performing the initial encryption of entire folders, the lcinit.exe command line tool, together with the Explorer extensions, can also be used to encrypt, decrypt and re-encrypt individual files.

Note

• During initial encryption, the files are displayed lexicographically sorted.

Targeted explicit encryption, decryption or re-encryption might be necessary in these cases:

• If plain (unencrypted) files are located in a directory for which an encryption rule exists.

• If encrypted files are located in a directory for which no encryption rule exists.

• If files in an encrypted directory are encrypted with the wrong key.

• If the encryption rules in the encryption profile have changed.

• If files are encrypted with several keys.

The initial encryption wizard

The initial encryption tool, lcinit.exe , offers a wizard with a graphical user interface. This wizard supports

• encrypting, decrypting and re-encrypting files

• checking the encryption status of files -even in folders and subfolders

You can start this wizard

• by clicking the Taskbar icon

• by going to Start/u.trust LAN Crypt Client/Initial encryption

• by double-clicking on lcinit.exe in the u.trust LAN Crypt Program folder.

Note

• The encryption, decryption and re-encryption processes are always performed in accordance with the encryption profile. That is why you have to load an encryption profile.

Performing initial encryption

Step 1: Start the wizard, see User menu.

Step 2: Select the Perform initial encryption option in Step 1 / 5.

Step 3: Click Next. Step 4: Now define how files are to be handled in Step 2 / 5.

• Encrypt files in accordance with profile: If you select this option, the files will be encrypted according to the rules contained in the user’s profile (default setting). If the system finds already encrypted files, they will be ignored.

• Re-encrypt files in accordance with profile: If you select this option, files encrypted with a different key than the one defined in the profile will (also) be decrypted and encrypted with the correct key.

Note

• A prerequisite for this procedure is that the key which has been used for encrypting the file(s) in the first place is contained in the user’s profile.

Step 5: Click Next. Step 6: Now specify in step 3 / 5 the drives, folders and subfolders that you want to include in the initial encryption or decryption process. Folders that are specified in the rules can be selected with the Profile Rules button.

Selected drives and folders are marked with a check mark. A checkmark with an additional “+” sign next to a folder indicates that there are other subfolders in the folder that are not being processed, that means, where no encryption/encryption of files is performed. If these are also to be processed, they must also be marked with a check mark by a mouse click.

Click Profile Rules to automatically select all the directories for which the user’s profile contains encryption rules.

Click Advanced to access extra options:

Note

• The settings which can be changed by the user depend on the configuration of the u.trust LAN Crypt Client. The Security Officer defines the configuration centrally.

• Decrypt EFS encrypted files if necessary: Select this option to decrypt and re-encrypt EFS encrypted files. Note an encryption rule must apply to them. If you do not select this option, the Initial Encryption Wizard will ignore EFS encrypted files. They will not be re-encrypted by u.trust LAN Crypt, even if an encryption rule has been specified for them.

• Decompress NTFS compressed files if necessary: Select this option to decompress NTFS compressed files and encrypt them. Note an encryption rule must apply to them. If you do not select this option, the Initial Encryption Wizard will ignore NTFS compressed files. They will not be encrypted, even if an encryption rule has been specified for them.

• Decrypt/re-encrypt files encrypted with several keys: Select this option to re-encrypt files that were encrypted with several keys. The files are encrypted with one key only. Note an encryption rule must apply to them.

Note

• This option is only available if Encrypt files in accordance with profile or Re-encrypt files in accordance with profile was selected in step 2/5. Otherwise, this option is greyed out.

• Include only the following file types: Select the file types to which you want to restrict the initial encryption process (for example .docx, .pdf, txt). This setting only applies to files for which an encryption rule exists. If there are files of different types in the folder, they will not be processed during initial encryption. They will only be encrypted when the user opens and saves them. To specify several file types, use a list separated by semicolons.

Step 7: Click Next. Step 8: Now define which files are to be included in the initial encryption report in Step 4 / 5. For the initial encryption report the user can select between the following options:

• Report errors only: The status report will only include files for which errors occurred during encryption.

• Report modified files and errors: The status report will include all files which have been modified and for which errors occurred during encryption.

• Report all files: The status report will include all files.

Step 9: Click Next. The Result of the encryption, the key name of the key used and the encryption algorithm will be shown for each file in Step 5 / 5.

In case encryption has failed for individual files, you can immediately try again to encrypt those files by pressing the Retry button.

You can sort the results alphabetically by clicking the column header. Furthermore, you can save the status report as an XML file at a file location of your choice ( Export button). Using the status report, you can later retry to encrypt the files for which encryption has failed.

Step 10: Click Finish. The wizard will be closed.

Verifying encryption state

Step 1: Start the wizard.

Step 2: Select the Verify encryption states option in Step 1 / 5.

Step 3: Click Next.

Step 4: Select all the drives and folders you want to verify in Step 2 / 5.

Step 5 Select drives and folders by marking with a tick.

A “+” sign indicates, that the folder contains subfolders which will not be processed, and therefore the encryption state is not checked.

Click Profile Rules to automatically select all the directories for which the user’s profile contains encryption rules.

Click Advanced to restrict the verification to specific file types:

• Include only the following file types: If you specify specific file types here (e.g.: .txt, .docx, .pdf), only files of the specified types will be checked. If a folder also contains files of a different type (which has not been specified here), they will not be taken into account. To specify several file types, use a list separated by semicolons.

Step 6: Click Next.

The Result of the verification, the key name of the key used and the encryption algorithm will be shown for each file in Step 3 / 5.

You can sort the results alphabetically by clicking the column header.

Click Export to save the status report. as an XML file at a file location of your choice.

Step 7: Click Finish. The wizard will be closed.

Decrypting files

Files encrypted by u.trust LAN Crypt can be decrypted, if there are no longer any encryption rules applying to them. If initial encryption was required to be performed again, for example due to modified encryption rules in the user’s profile, the files for which encryption rules no longer exist can be decrypted via this wizard.

To decrypt files:

1. Select Perform initial encryption in Step 1 / 5 of the wizard.

2. Under Decryption in Step 2 / 5, select Decrypt files with selected keys.

3. Afterwards you can select the keys.

Only files encrypted with the keys selected will be decrypted. However, they will only be decrypted, if there is no longer any encryption rule applying to them.

Note

• u.trust LAN Crypt only decrypts files for which no encryption rule applies.

Example: The Initial Encryption Wizard is started because the user profile has been changed. To ensure that all files have the intended encryption state after closing the Initial Encryption Wizard, proceed as follows:

1. Enable Encrypt files in accordance with profile: All files are encrypted according to the new encryption.

2. Enable Re-Encrypt files in accordance with profile: If files are to be encrypted with a different key according to the new rules, they will be re-encrypted.

3. Enable Decrypt files with selected keys and then select all keys: Encrypted files, for which no longer any encryption rule exists, will be decrypted. u.trust LAN Crypt only decrypts files for which no encryption rule exists. Therefore, selecting all keys will not cause any problems.

After completing the process successfully and closing the wizard, all files have the correct encryption state.

Explicitly decrypting files can be of importance if Persistent Encryption is activated. In this case, files will not be automatically decrypted when they are copied / moved from a directory for which an encryption rule applies to a directory without any encryption rule.

Initial encryption in unattended mode

If you want to run the lcinit.exe tool in Unattended mode, you must call lcinit.exe from the command line with specific parameters, from the folder in which it is located (for example, C:\Program Files\Utimaco\u.trust LAN Crypt\Apps\).

Command line syntax:

LCInit \<startpath | %Profile\>[/S]
{-DIgnoreDirectory}[/Tv][/Te][/Tr][/Td]
[/Tdk {GUID}][/Dc][/De][/Dm][+FFiletype][/V1|/V2|/V3|/V4] [/X]
[/LLogfile]

Parameters:

Start path

This results in either a single file that is to be encrypted, decrypted or re-encrypted (for example, C:\Data\sales.docx), or a folder in which encryption, decryption or re-encryption is to be performed (for example, D:\Data). The default setting is for subfolders not to be included in this process!

%Profile

Processes all rules with an absolute path in the loaded encryption profile. Encrypts / decrypts or re-encrypts files if necessary.

Note

• Before a file can be decrypted, the profile must contain an EXCLUDE rule for it.

/s

Includes all subfolders from the start path.

/h or /?

Opens a window which displays help about the syntax used in lcinit.exe.

-DIgnoreDirectory

Ignores this folder.

/Tv

Task mode: v = Shows the encryption status of the files.

/Te

Task mode: e = encrypts files in accordance with the encryption profile, if necessary.

/Tr

Task mode: r = re-encrypts files in accordance with the encryption profile, if necessary.

/Td

Task mode: d = decrypts files in accordance with the encryption profile, if necessary.

/Tdk

Task mode: dk= decrypts the files that were encrypted using the pre-defined keys. You must enter the GUID for the keys.

Note

• All task mode parameters can be used together in one command call.

/Dc

This option decompresses NTFS compressed files and encrypts them afterwards. If this option is not set, NTFS compressed files are ignored.

/De

This option decrypts EFS encrypted files and encrypts them again afterwards. If this option is not set, EFS encrypted files are ignored.

/Dm

This option decrypts files encrypted with several keys and encrypts them again afterwards. As a result, the files are encrypted with one key only.

+Ffiletype

If you specify file types with this option (e.g., +Ftxt+Fdocx), only files of the relevant type are processed. This setting only affects files for which an encryption rule exists.

If a folder also contains files of a different file type, that is not specified with this option, they are not taken into account during initial encryption. They will only be encrypted when the user opens and saves them.

Example: The file “123.pdf” is not encrypted because files of the type “PDF” in the above example are not to be encrypted in the initial encryption. If the user opens this file, e.g., with a PDF editor, and saves this file in the same folder, the file is encrypted. The file is also encrypted if the user copies such a file out of this folder and then copies it back in. However, this is only possible if the encryption rule defined for the folder also applies to files of the type “PDF”.

/V0

Verbose mode 0: No reporting.

/V1

Verbose mode 1: Lists error messages.

/V2

Verbose mode 2: Lists modified files.

/V3

Verbose mode 3: Lists all files.

/V4

Verbose mode 4: Lists plain files.

/E

Stop on error.

/X

Initial encryption without displaying a window.

/LLogfile

Writes output to the specified file.

Note

• The /Td parameter should only be combined with %Profile when the files you want to decrypt are listed in the profile with an exclude rule. Otherwise, you should use /Td together with the start path.

lcinit.exe %PROFILE -DC:\ignore /S /Te /Tdk {1234ABCD-1234-1234-1234-1234ABCD} {5678EFGH-5678-5678-5678-5678EFGH} /V1 /LC:\logfile.xml>

lcinit.exe D:\data /S /V4

Lists all plain files in D:\data and its subfolders.

Policies

Login and access with a u.trust LAN Crypt Cloud account.

To access his encryption profile, a user must first successfully complete the registration of a u.trust LAN Crypt Cloud account. Once registration is complete, all policies set by the security officer will be assigned to the user account. When the policies are loaded for the first time, the user is prompted to log in to the u.trust LAN Crypt Cloud using their u.trust LAN Crypt Cloud account details. Upon successful login, the assigned policies are automatically downloaded and stored in the client.

Loading the policies

u.trust LAN Crypt default behavior

When a user logs in to Windows, a connection to the u.trust LAN Crypt Cloud is automatically made in order to update the respective user profile and the associated policies. If the u.trust LAN Crypt Cloud is not accessible, the user temporarily works with the cached user profile until an update is possible.

Behavior defined by Security Officers

When a user logs in to Windows, a connection to the u.trust LAN Crypt Cloud is automatically made in order to update the respective user profile and the associated policies. If the u.trust LAN Crypt Cloud is not accessible, the user temporarily works with the cached user profile until an update is possible.

Within the time period set there, the policies are valid on the client and the user has access to encrypted files, even if there is no connection to u.trust LAN Crypt Cloud.

If the set policy validity period expires, u.trust LAN Crypt tries to connect to the u.trust LAN Crypt Cloud again and load the policies to update them. If this is not possible, the policies are unloaded. The user no longer has access to encrypted files.

Only when valid policies are available again (e.g., the next time a successful connection is made to the u.trust LAN Crypt Cloud) are the policies updated and loaded at the user. The user then has access to encrypted files again. The caching duration counter is reset.

On the one hand, specifying the policy validity period can ensure that client computers are provided with up-to-date policies at regular intervals and that users always use up-to-date policies. On the other hand, limiting the validity period can prevent users from continuing to work with policies indefinitely.

The counter for the permitted duration of cache storage will be reset in the following situations:

• The u.trust LAN Crypt Cloud is accessible and valid policies have been transferred to the client (e.g. when the user logs in, or triggered by a defined update interval).

In the following cases, the counter for the allowed duration of caching is NOT reset:

• The client computer is trying to obtain new policies. The u.trust LAN Crypt Cloud is not accessible.

• New policies have been transferred. However, they could not be loaded due to an error.

Logon to u.trust LAN Crypt

u.trust LAN Crypt Encryption profiles are created by a Security Officer according to the company-wide security policy for the users. An encryption profile can only be loaded if the user also has the associated u.trust LAN Crypt Cloud account. A user can load and update his profile manually. This is done via the user application in the task bar with the menu items Load encryption rules and Update encryption rules.

User application

The status of u.trust LAN Crypt is represented by a key icon in the Windows task bar.

Green: Encryption rules loaded and transparent encryption activated.

Yellow: Encryption rules loaded, but transparent encryption deactivated.

Red: No profile loaded.

User menu

Right-click on the key icon to open the u.trust LAN Crypt user menu offering the following options:

• Load encryption rules / Update encryption rules

• Clear encryption rules

• Deactivate / Activate encryption

• Show profile

• Client-Status

• Initial encryption

• Close

• About

Note

• The menu commands available depend on the configuration of the u.trust LAN Crypt Client. The Security Officer defines the configuration centrally.

Load encryption rules/Update encryption rules

This option loads the currently valid encryption rules. This is important if the profile has been changed during runtime.

Clear encryption rules

This option prevents access to encrypted data. This is a security option that secures encrypted data against unauthorized access when the workstation is unattended. Note the use of the private key must be secured with a password. Otherwise, the profile could be reloaded by using the Load encryption rules command.

Deactivate / Activate Encryption

Toggles transparent encryption on and off. Deactivating encryption is used if files are to remain encrypted when they are moved or copied to a folder where no encryption rule is valid. With active encryption, the files would be decrypted if they were copied to this type of folder.

If, for example, an encrypted file is attached to an e-mail, it would be decrypted automatically, if transparent encryption were active. If transparent encryption is deactivated, the encrypted file can be sent as an e-mail attachment.

Note

• If the System Administrator has activated the Persistent Encryption function, encrypted files remain encrypted even if they are copied or moved to a location for which no encryption rule has been specified.

Show profile Displays the encryption rules and the keys contained in the encryption information in two tabs.

The Active Encryption Rules “ tab contains an overview of the valid rules for the logged-in user. In addition, the following options are available to the user: Show Ignore Rules, Show Exclude Rules, Show Encryption Tags and Show Bypass Rules.

The Available keys tab page lists all the keys that are available to the current user.

Client-Status

The Client-Status option uses several tabs to display detailed information about the current status of the u.trust LAN Crypt Client, see The Client-Status.

Initial encryption

Starts the wizard that will encrypt all files using the loaded encryption profile, see Initial encryption and explicit encryption.

Close

Closes the u.trust LAN Crypt User Application.

About

Displays information about your current version of u.trust LAN Crypt.

Note

• The Close option only closes the u.trust LAN Crypt User Application. u.trust LAN Crypt remains in its current status. This means that transparent encryption / decryption continues. Closing the User Application does not protect your files against unauthorized access (e.g., when you leave your workstation).

The Client-Status dialog

The Client-Status option displays several tabs that provide information on the encryption settings for a user’s machine.

These are:

Status

This tab shows whether the user profile is loaded and whether encryption is active. In addition, detailed policy information is displayed (creation date, security officer who created the file, etc.). As long as the user profile is loaded, encryption is also enabled.

However, encryption can also be (temporarily) deactivated when the user profile is loaded.

Keys This tab shows information on all keys available for the currently loaded profile.

Rules This tab lists all the encryption rules that apply to the current user.

Unhandled This tab provides information about unhandled applications, disk drives and devices. It also lists the active ignore and bypass rules of the current user.

u.trust LAN Crypt treats certain applications as ‘unhandled applications’ by default. These applications are also shown on this tab.

Explorer extensions

The u.trust LAN Crypt Explorer Extensions offer the following features:

• Encryption according to profile (files, folders and drives);

• Explicit encryption and decryption of files, folders and drives;

• Easy control of the encryption state of your data.

u.trust LAN Crypt adds menu options to Windows Explorer. They appear in the context menus for drives, folders and files. In addition, a tab is added to the Windows Properties window for files. This new tab contains information about the encryption status.

You can right-click on a file or folder to display the entry u.trust LAN Crypt in its context menu. Keys in different colors show the encryption state of the file:

Green Key: The file is encrypted and the user has access to the key.

Red Key: The file is encrypted and the user does not have access to the key.

Gray Key: A gray key indicates that the file is plain (unencrypted) but should be encrypted in accordance with an encryption rule in the loaded profile.

Yellow Key: If a yellow key is displayed, the file is encrypted, but the transparent encryption is currently deactivated.

Yellow Key with question mark: The user does not have sufficient access rights so u.trust LAN Crypt is not able to determine the encryption state.

Note

• No key symbols are displayed for files that have the offline attribute set (for example, for physically non-existent files).

• Key symbols are also added to the files in Windows Explorer itself. If an encryption rule exists for entire drives or folders, these are also marked with a key symbol. There, keys in different colors also show the encryption status.

The entry u.trust LAN Crypt in the context menu opens a submenu with further entries. These entries vary depending on whether a folder or a file was selected and in which encryption state a file is located.

The following entries are available in this menu:

Menu options for folders

Encryption state

This option displays a list of all files in this folder and their encryption state (colored keys). Only files on the first folder level are displayed. To display files in a subfolder, first go to that subfolder. In Explorer, folders for which an encryption rule exists can be recognized by a key icon.

Encrypt according to profile

This option encrypts all the files in the folder according to the loaded encryption profile. Subfolders with an existing encryption rule are also included in the encryption. A progress bar shows you how long the initial encryption is likely to take. You can also see the total number of files in the folder and how many of them have already been encrypted. You can also see the path of the file that is currently being encrypted.

Encrypt

This option encrypts all the files in the folder, using a key available in the active encryption profile. A list of the available keys is displayed, from which the key to be used to encrypt all files can be selected.

Note

• If an encryption rule exists for files in a folder and not all of these files are (already) encrypted according to the rule, an error message may occur during encryption after marking the directory or folder and selecting the Encrypt option.

Example: Mark a folder in which at least one of the files contained therein has an encryption rule with e. g. “Key-1”, select another Key, e. g. “Key-2”, via the Encrypt option and click Ok.

Note

• For folders that already have an encryption rule, encrypt them using the “Encrypt according to profile” option instead. Alternatively, you can also encrypt the files using the u.trust LAN Crypt user menu Initial encryption.

Decrypt

This option decrypts all the files on the first folder level. Therefore, all relevant keys need to be available in the active encryption profile. If a key is missing, the files that use that key remain encrypted.

Secure move

When moving a folder via u.trust LAN Crypt, files contained in this folder are encrypted, decrypted or re-encrypted at the new location according to the encryption rules applying. The source files are wiped after being moved.

Secure delete

This option writes over the storage locations of the files several times. The files cannot be restored via the Windows Recycle Bin.

Menu options for individual files

Encryption state

This option shows the file’s encryption status. For encrypted files, a popup information box shows the key used to encrypt them along with additional information about whether the user is entitled to use this key.

If another user is logged on, but is not entitled to use this key, the GUID appears in the info box instead of the key name.

You can identify encrypted files in Explorer by the small green key icon shown next to them. If the user clicks on Folder Options -> View , they can specify whether or not the file encryption status and the folder encryption status are to be displayed for their profile. The changes they make to these settings do not become effective until they log off and then log on again.

Encrypt according to profile

This option encrypts a file in accordance with the currently loaded encryption profile. This entry only appears in the context menu if a file’s encryption status does not match the encryption profile.

Encrypt

This option encrypts the selected file. A list of the available keys is displayed, from which the key to be used for encryption can be selected.

Note

• If an encryption rule exists for files in a drive or folder and not all files are (already) encrypted according to this rule, an error message may occur during encryption after marking several files and selecting the Encrypt option.

Example: Mark a folder in which at least one of the files contained therein has an encryption rule with e. g. “Key-1”, select another Key, e. g. “Key-2”, via the Encrypt option and click Ok.

Note

• For folders that already have an encryption rule, encrypt them using the “Encrypt according to profile” option instead. Alternatively, you can also encrypt the files using the u.trust LAN Crypt user menu Initial encryption.

Decrypt

This option decrypts the selected file. The correct key needs to be available in the active encryption profile, or else the file remains encrypted.

Secure move

This option encrypts, decrypts or re-encrypts the selected file according to the loaded encryption rules, when files are moved to a new location. The selected source file is deleted after being moved.

Secure delete

This option writes over the storage locations of the selected file several times. The file cannot be restored via the Windows Recycle Bin.

Note

• Active encryption rules always take priority. If the user tries to encrypt / decrypt files for which an encryption rule defines something different, their command is not executed and an error message is displayed.

The following situations cause an error message when a user tries to encrypt files using the menu options:

• The folder contains files which are encrypted using an unknown key.

• The user tries to encrypt / decrypt a file in contradiction to its encryption rule (e.g. a different key than the one used in the encryption rule is selected).

Encryption information

In the Properties dialog, the Encryption state tab displays information about the encrypted file.

Terminal server

This version of u.trust LAN Crypt supports Windows Terminal Servers and Citrix Terminal Servers. For details on the supported versions refer to the u.trust LAN Crypt release notes.

Installation in a terminal server environment

In general, the installation works in the same way as for non-terminal server environments (see section Installation and Upgrade). Unlike previous versions of LAN Crypt, it is no longer necessary to install a special “terminal server” variant.

Note

• When installing on a Terminal Server use a local logon session with administrative rights to install u.trust LAN Crypt.
• In case Citrix Presentation Server or Citrix XenApp will be used install these before u.trust LAN Crypt.
• On Windows Server 2019 and 2022 , the corresponding applets must be used for installation.

Restrictions

Citrix

• Encryption in combination with Citrix Client Drive Redirection is not supported.

• Citrix Streamed Applications are not supported.

Installation and upgrade

Note

• The LAN Crypt Cloud Client requires a direct connection to auth.lancrypt.com, or the use of a transparent proxy. An explicit proxy is not yet supported.

• u.trust LAN Crypt can only be installed with Windows administrator privileges. To upgrade from u.trust LAN Crypt Version 3.97 or 4.0.x / 4.1.x you only have to install the new client version. Earlier LAN Crypt versions must first be upgraded to version 3.97. The format of the profile files for the users must be “xml.bz2”, because u.trust LAN Crypt version 4.0.0 and higher only supports this format.

• u.trust LAN Crypt Client requires at least Windows 10 (x64), from version 1809 (LTSC).

• If you install both components of u.trust LAN Crypt, the Admin Console and the Client Application, on the same computer, both must be of the same version.

Step 1: Open the client installation file that you received from your Security Officer by double-clicking on it.

Step 2: Click Next.

The License Agreement dialog is displayed.

Step 3: Select I accept the license agreement in the License Agreement dialog. Otherwise, it is not possible to install u.trust LAN Crypt!

Step 4: Click Next.

The Destination Folder dialog is displayed.

Step 5: Select where to install u.trust LAN Crypt.

Step 6: Click Next.

The Select Installation Type dialog is displayed.

Step 7: In this dialog, you select which components of u.trust LAN Crypt Client are to be installed.

• Typical: Installs the most commonly used application functions of u.trust LAN Crypt Client.

• Complete: Complete client installation, including the Client API.

• Custom: Lets the user select the different components.

Step 8: Select Custom and click Next.

The following components can be installed:

User Application

Installs the u.trust LAN Crypt user application, see User application.

Note

• Compared to version 3.97 of the u.trust LAN Crypt Client, the installation of the user application cannot be excluded. It will be installed in any case.

Shell Extension

Installs the u.trust LAN Crypt Explorer Extensions.

u.trust LAN Crypt adds entries to the Windows Explorer which allow the initial encryption of files and folders, the explicit encryption / decryption of files and folders and makes it easy for you to check the encryption state of your data. These entries are displayed in the context menus of the drives, folders and files. In addition, an Encryption information tab is added to the Windows Propertiespage.

Client API

Used to access Utimaco File Encryption functionality through an API.

Note

• You must install the Client API to enable DLP products to access data using the u.trust LAN Crypt Client API.

Network Filter

Used to access Utimaco File Encryption functionality through an API.

Step 9: Select which components are to be installed and click Next.

Note

• Please note that u.trust LAN Crypt from version 4.1.0 no longer supports legacy filter drivers. All encryption and decryption operations are performed exclusively via the new more up-to-date and future-proof mini filter driver technology.

Step 10: Check your entries again and click Next to start the installation.

Step 11: If the installation is successful, a dialog appears in which you can click the Finish button to complete the installation process.

Note

• To apply all settings, you must restart the computer.

Unattended installation

Unattended installation means you can install u.trust LAN Crypt automatically on a large number of computers.

The Install directory of your installation CD includes the .msi-file that is required for unattended installation of the client components.

Components to install

The following sections describe all the components that are to be installed and the way they have to be specified for an unattended installation.

The keywords ( Courier , bold ) represent the way the components have to be specified under AddLocal= when an unattended installation is run (see Optional Parameters). Component names are case-sensitive!

Example:

AddLocal= ALL installs all available components.

Command line syntax

To perform an unattended installation, you must run msiexec with certain parameters.

Mandatory parameters:

/I

Specifies the installation package to be installed.

/QN

Installation without user interaction (unattended setup).

Name of the .msi-file: LCClient.msi

Syntax:

msiexec /i \<path\>\LCClient.msi /qn AddLocal=\<component1\>,\<component2\>,...

Optional parameters

/Lvx\* \<path + filename\>

Logs the complete installation procedure in the location specified under \<path + filename\>.

AddLocal=

AddLocal= ALL

Installs all available components.

AddLocal= LanCrypt

Does not install any of the available components.

AddLocal= UserApplication

Installs the u.trust LAN Crypt user application.

AddLocal= NetworkFilter

Installs a driver that helps improve the performance of network accesses.

AddLocal= ClientAPI

Installs the u.trust LAN Crypt Client API. This will be used to access Utimaco File Encryption functionality through an API.

AddLocal= ShellExtensions

Installs the u.trust LAN Crypt Explorer Extensions.

u.trust LAN Crypt adds entries to the Windows Explorer which allow the initial encryption of files and folders, the explicit encryption / decryption of files and folders and makes it easy for you to check the encryption state of your data. These entries are displayed in the context menus of the drives, folders and files. In addition, an Encryption information tab is added to the Windows Properties page.

NOOVERLAY=

NOOVERLAY=0

Enables overlay icons for files and folders.

NOOVERLAY=1

Disables overlay icons for files and folders.

Note

• Users can enable overlay icons after installation. If the users click on Folder Options > View they can specify whether or not the file encryption status and the folder encryption status are to be displayed for their profile. The changes they make to these settings do not become effective until they log off and then log on again.

Productlanguage=

Installs the MSI language package for the u.trust LAN Crypt Client in a specific language, regardless of the existing language setting on the computer. This set language is then used for the installation itself and also for later changes by the setup wizard of u.trust LAN Crypt. The following language settings are currently supported via the installation parameter “Productlanguage=”.

Productlanguage=1031

Installs the German MSI language package for the u.trust LAN Crypt Client

Productlanguage=1033

Installs the English MSI language package for the u.trust LAN Crypt Client

Productlanguage=1036

Installs the French MSI language package for the u.trust LAN Crypt Client.

ONEDRIVE=

ONEDRIVE=1

Activates the support of Microsoft OneDrive for the respective user for which the setup is intended.

Examples:

msiexec /i C:\Install\LCClient.msi /qn AddLocal=ALL

A complete installation of u.trust LAN Crypt is performed. The program is installed in the default installation directory (\<System drive\>:\Program Files\Utimaco\u.trust LAN Crypt).

msiexec /i C:\Install LCClient.msi /qn AddLocal=UserApplication,ShellExtensions Productlanguage=1033

The installation of u.trust LAN Crypt is executed. The program is installed in the default installation directory (\<System drive\>:\Program Files\Utimaco\u.trust LAN Crypt) with the user application, explorer extensions and English MSI language package, but without the Client API.

The “.msi file” is located in the installation folder of u.trust LAN Crypt.

Note

• Please note that the installation program will be aborted if the line after the parameter “AddLocal=” remains empty or a parameter is entered incorrectly there.

Removing u.trust LAN Crypt Client

You can only remove the u.trust LAN Crypt Client if you have Windows administrator privileges.

Select Start \> _Settings_ \> _Apps_. Double click on u.trust LAN Crypt Client in the list of Apps and click on the Uninstall button. In the following dialog click again on the Uninstall button. The u.trust LAN Crypt Client is uninstalled. Restart your computer afterwards.

Note

• Sometimes the required Visual C++ runtime libraries are not (or no longer) installed on some client computers. Because of this missing component, u.trust LAN Crypt cannot be uninstalled on these computers. An error message during the uninstallation then indicates that there would be a problem with the Windows Installer package. In this case you have to install the required Visual C++ runtime libraries on the affected client computer. You can find them at the following URLs:

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

https://aka.ms/vs/17/release/vc_redist.x86.exe

https://aka.ms/vs/17/release/vc_redist.x64.exe

After you have successfully installed the required Visual C++ runtime libraries on the client computer, it should be possible to uninstall u.trust LAN Crypt again without errors.

Note

• Encrypted files can no longer be decrypted after u.trust LAN Crypt Client has been removed.

Note

• Do not install u.trust LAN Crypt Client again immediately after you have removed it. You must reboot the machine at least once before you install it again.

Technical Support

To access technical support for Utimaco products do the following:

All maintenance contract customers can access further information and/or knowledge base items at the following link support.Utimaco.com. As a maintenance contract customer, send an email to technical support using the support@Utimaco.de email address and let us know the exact version number, operating system and patch level of your Utimaco software and, if applicable, a detailed description of any error messages you receive or applicable knowledge base items.

Legal notice

Copyright © 2024 Utimaco IS GmbH, 2018 - 2024 conpal GmbH, 1996 - 2018 Sophos Limited and Sophos Group. All rights reserved. conpal®, AccessOn® and AuthomaticOn® are registered trademarks of conpal GmbH.

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No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid license where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

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Last updated 13.10.2023